FREE SHIPPING over $39.00 DETAILS

SHIPPING POLICY

How long does it take to receive my product?

Typically, it takes about 3-6 business days to be produced and sent out. And delivery time is around 7-15 working days based on the shipping method you choose.

Please note that during the holidays our production time may vary.

 

Can I change the destination country of my order?

After your order has been sent out, you may not change your shipping address. 

 

How much is shipping?

We provide  FREE Shipping on order over $39 for more than 70 countries and regions, click to check Detail

 

How will I know my order has shipped?

You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 6 business days to process before they are shipped due to customized work involved. Once you have received this email please allow 24-48 hours for your tracking number to update. 

Please keep in mind delivery dates may change due to inclement weather conditions or holiday.

 

Do you ship internationally?

Shipping is currently available to US, AU, UK, CA and other 60+ countries & regions address as of the moment. All destination can be found upon checkout. If you are not sure whether we could ship to your country, please send inquiry to our customer service team.
NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.

 

Custom Duties and Import VAT
When a package is dispatched internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the dispatched goods arrive at the country of destination.

You are responsible with ensuring to comply with laws and regulations of the country of destination. Lotjog does not have any responsibility on these additional charges that may apply.

 

Please note: 

  • If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift. 
  • At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
  • Expedited shipping is not offered to P.O. Box shipping addresses.
  • We do not offer overnight shipping.

If you have any questions, please feel free to contact us.

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